ProofPronto.com is a subsidiary of Atlas Technology Group, a division of Atlas Electronics, since 1952. Atlas Electronics is a recognized leader in the electronic security industry in the U.S. and abroad. Our Terms & Conditions explain our general business practices and policies. If you have a question that is not answered below, please feel free to contact us for more information.
Payment and Purchases Policy
Sale prices shown on ProofPronto.com are in U.S. Dollars (USD). 7% sales tax will be added to all orders shipping to a Florida address. Current billing address and phone information must be included and will be confirmed electronically with the credit card issuer.
We accept the following credit cards for payment: American Express, Visa, Master Card and Discover. We also accept cashier’s checks, bank checks, company checks, money orders, and international wire transfers. Please note that your any orders placed may not ship until payment funds have cleared.
Credit Card Orders: ProofPronto.com reserves the right to request additional information for proof of billing information. In rare occasions, credit card orders may be delayed while we confirm billing information. Once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution). If you are paying with a Debit Card, make sure your are aware of the limitations on daily withdrawals of your card.
Depending on the product and the circumstances of the sale, ProofPronto.com reserves the right to bill the card prior to shipment (i.e. card is set to expire). Once your card has been charged, you will receive an invoice for your order. This invoice should not be confused with the order receipt or order acceptance acknowledgment, which are sent prior to invoicing.
Alternate Payment Methods
Cashier's checks, bank checks, company checks, money orders, and international wire transfers are acceptable forms of payment.
Domestic & International Wire Transfers: Accepted for orders of $500 or more. Atlas Technology Group reserves the right to withhold goods at our discretion until funds have cleared.
Cashier's check and money
orders: Accepted. Orders typically ship immediately on receipt of the
Shipping To An Address Different From Your Billing Address
If you wish to ship to an address different than your billing address, please contact your credit card company before placing your order and ask them to add the shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card. For your protection and ours, we do not ship to addresses that have not been authorized by the credit card issuer.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. The IC3, FBI and U.S. Secret Service are responsible for investigating Internet Fraud Cases. Fraudulent information will be provided to the issuing bank, shipping carriers and networked with all involved parties.
Pricing and Availability Policy
All pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, ProofPronto.com does not assume any responsibility for errors contained therein nor from orders arising from those errors.
Our prices change often due to supply, demand, specials and other uncontrollable factors. At this time, ProofPronto.com does not offer price protection. If you place an order and the price of one or more of the items is lowered at a later date, we are not obligated to refund the difference.
Receipt of an e-mail order confirmation does not constitute the acceptance of an order; it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any pricing or other errors, to limit the order quantity for any item, and to refuse service to any customer.
In the event that our Bank, due to insufficient funds or any other reason, returns a check from a customer, it will incur in an automatic $50 returned check fee. Additionally, the check amount will be subject to a 29% interest rate per year, or the highest interest rate permissible by law.
Order Cancellation Policy
We make our best effort to ship your order as soon as possible. If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be canceled. Please contact us for instructions on how to return the item to us. Please do not refuse delivery as this may incur additional shipping fees as opposed to simply sending the item back to us for refund.
Unless otherwise noted, all products sold by ProofPronto.com are covered by a 90-day warranty through the manufacturer of the product.
ProofPronto.com considers any item returned to us for any reason to be a return. This includes unclaimed packages that were shipped to buyer and returned due to no signer or any other reason. ProofPronto.com is not responsible for any shipper errors or errors made by the customer while completing checkout information at time of purchase. Most products are returnable within 14 days of the order date if customer submits a completed RMA Request Form within 14 days of delivery. If after 14 days we have not received a completed RMA request, the sale is considered final.
All returns must have an RMA (Return Merchandise Authorization) Number or they will be refused and returned at the sender's expense. To request an RMA please submit an RMA Request within 5 days of delivery of item. Upon completing the RMA Request Form you will receive instructions on where and how to return the product to us for processing.
All returned products must be in their original condition, with all original materials including all packaging, manuals, warranties, accessories, security seals, and shrink wrap. We must receive your item back within 14 days of the date when the item was originally received by the customer. Please allow us up to 10 business days from the time we receive your return to process a credit. Merchandise returned with missing items are not eligible for a refund and will be returned to customer at the customer's expense.
We recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, ProofPronto.com will issue a credit to the same credit card used to make the purchase. The amount of credit will be for the purchase price of the item(s) returned less the original shipping fee and a 20% restocking fee.
Once you receive an RMA (see above), you may return most non-defective,
unused items for a refund of the product cost less a restocking fee of
20%. Shipping and handing is non-refundable.
All sales are final on the following product types: Single-Use, Sex/Fluid Detection, Computer Software, Data Recovery, Audio and/or Video Recording Devices, Listening Devices, Counter Surveillance, GPS Tracking devices.
The original manufacturers warranty applies to all products and will replaced at no charge if determined to be defective within warranty period. To determine if a product is defective, customer should contact technical support at http://support.proofpronto.com. If technical support is provided by the manufacturer of a product, the customer will be provided with the manufacturer's contact information for further assistance.