Recover deleted and undeleted text messages, calls, photos, videos and more from many Motorola, Samsung and LG mobile phones. Professional-grade recovery system works with the phone's internal memory, SIM Card or both.
The CSI Stick features a one-button recovery interface that can bring back deleted SMS messages, phone-book entries, call logs and pictures from over 350 models of phones made by Motorola, Samsung and LG. Please make sure that your model phone is listed below, as there are no refunds (exchanges only) available for data recovery devices or software.
The CSI Stick currently supports the following Motorola, Samsung & LG cell phones:
Q: How do I update my CSI Stick? A: You can update your CSI Stick by using the
Update CSI Stick feature in DS Lite or Device Seizure. You can
also download the CSI
Q: Will the CSI Stick support other phone
manufacturers? A: Yes. Whenever a new manufacturer or data tip
becomes available, users will be able to purchase the upgrade and
will receive any new tips and be able to update their CSI Stick.
Q: How do I view the data I download from a phone to
the CSI Stick? A: Data acquisitions are stored on the CSI Stick
as .STK files. These files can only be read in Device
Seizure or Device
Q: How many phones can I acquire on the CSI Stick
before I have to remove previous acquisitions? A: This depends on the amount of data stored on
the phones you acquire. The CSI Stick can store approximately 1 GB
of data. Many textual data acquisitions are only a few hundred KB.
This means you could potentially store hundreds of cell phone
Q: I cannot delete files off of my CSI Stick. Why? A: This can be caused by starting a second
acquisition without disconnecting the CSI Stick from the phone and
letting the phone and the CSI Stick complete the first
acquisition. The CSI Stick and the phone need time to finish all
processes before reconnecting and starting a new acquisition. This
can also be caused improperly unplugging the CSI Stick from
Windows. Sometimes, a system reboot is the only way to regain
permissions to delete CSI Stick files.
Q: How do I know if the CSI Stick established a
connection with my phone? A: When you connect the phone to the CSI Stick
and power supply, the two green lights will start blinking. This
indicates that the CSI Stick is establishing a connection with the
phone. You will know you have a successful connection when the two
green lights turn solid. At this point, you can push the Start
Acquisition button and start your download. If the connection has
failed, the green lights will stop blinking and a red light will
Q: How do I know if the CSI Stick acquired data from my
phone? A: After you have established a connection with
the phone and pressed the Start Acquisition button, one of the
green lights will start blinking. This means an acquisition is in
progress. This can take anywhere from a few minutes to a few hours
depending on the type of acquisition selected and the amount of
data on the cell phone. The acquisition is finished when the
single blinking light stops blinking and the two green lights turn
Q: I get a connection error on a supported model. Why? A: Be sure you disconnect the stick from the
phone between acquisitions. You may need to turn the phone off
then on again. Another cause of this may be low batteries on the
remote charger. If you still cannot establish a connection with a
supported model, submit your connection log file found on the CSI
Stick to Paraben at http://support.paraben.com.
Q: I get an acquisition error on a supported model.
Why? A: Be sure the connection between the CSI Stick
and the phone is not disturbed. Another cause of this may be low
batteries on the remote charger. Make sure the remote charger and
the cell phone have enough power to complete the acquisition. If
you still cannot establish a connection with a supported model,
submit your acquisition log file found on the CSI Stick to Paraben
Q: My lights seem to be getting dimmer. Why? A: This is an indication that your remote charger
batteries are getting low.
Minimum System Requirements
Hardware: 1.4 GHz, 1GB RAM, 200 MB Free Hard Drive Space
Operating System: Windows 2000, XP, 2003
Legal Disclaimer: It is the sole responsibility of the customer to check and obey all local, state, and federal laws when using any type of surveillance equipment. All equipment is sold subject to all state and federal laws and regulations.